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Scheduling & Dispatch
Assign technicians, manage scheduled work, and keep field activity visible to the office.
Field Service. Smarter.
Run your field operation from one platform.
Connect customer requests, scheduling, work orders, technicians, equipment records, communication, and closeout without stitching together five different systems.
Built for real field workflowsMulti-tenant by designWeb + mobile-ready
One operational layer
Everything your field team needs to move work forward.
ServiceTechIQ keeps the office, field team, and customer on the same operational record from the first request through completion.
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Work Orders
Move from assignment through travel, arrival, time, notes, parts, documentation, and completion.
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Service Requests
Capture customer needs, photos, equipment context, and convert requests into scheduled work.
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Technician Workflows
Give technicians a focused workflow with status, job data, site intelligence, and field documentation.
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Customer Portal
Let customers request service, follow status, view equipment, communicate, and review quotes.
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Equipment & Sites
Keep site-specific equipment and service history connected to the work being performed.
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Time Tracking
Capture travel and work time in the same system as the job, with review and correction controls.
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Quotes & Documents
Move quotes through approval or decline, signature, finalized PDF generation, and delivery.
From request to record
A workflow that follows the job.
The system is designed around the actual progression of field service instead of forcing teams to work around the software.
1
Request
Office or customer submits the service need with site and equipment context.
2
Schedule
Convert to a work order, set date and time, and assign the right technicians.
3
Execute
Travel, arrive, start time, document the work, and capture parts or photos.
4
Review
Managers review the completed record and resolve corrections before final processing.
5
History
Keep the completed work tied to the customer, site, equipment, and future service history.
Customer communication
Give customers visibility without giving them the back office.
The customer portal creates a clean path for requests, status updates, messages, equipment visibility, and quote decisions while keeping employee access separated by role.
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Request service with photosCustomer, site, and equipment context stay attached to the request.
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Follow real service statusScheduled, en route, in progress, and completed states reflect field activity.
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Communicate in contextMessages stay tied to the service request or work order instead of getting lost in unrelated email threads.
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Review and approve quotesCustomers can approve, decline, sign, and receive finalized documents.
Customer Portal
Self-service without the confusion.
A simpler customer experience means fewer status calls, fewer disconnected messages, and a cleaner record for the office.
Service Request
Camera Service
In ProgressMain Office · Front Entrance
Security by design
Access that follows the organization, role, and assignment.
ServiceTechIQ is built around tenant separation, role-based access, authenticated users, and scoped workflows so employees and customers see the records they are supposed to see.
Logical tenant separation
Role-based access controls
Encryption in transit
Authentication and admin controls
Built for controlled access
The right people. The right records. The right time.
Managers and dispatchers can coordinate operations, assigned technicians can work their jobs, and customer users stay inside the customer-facing experience.
View security overviewReady to run field service smarter?
Start free, choose a paid plan, or talk with us about an Enterprise rollout.