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ServiceTechIQ

Accessibility & Support

Accessibility, support, and incident-priority information for ServiceTechIQ users.

Accessibility

ServiceTechIQ is being developed for practical use across desktop, tablet, and mobile workflows. Accessibility testing remains part of pre-launch validation, and feedback about barriers or usability issues is welcome.

Because the current legal package is still a launch draft, formal accessibility commitments should be confirmed before paid public launch.

Support

Standard support requests may be submitted through available in-app channels or through the support contact identified in a customer's order form or onboarding materials. Legal and privacy matters should be sent to legal@servicetechiq.com.

Incident priorities

  • Critical: broad inability to access production or a confirmed security issue materially affecting multiple users.
  • High: a core production workflow is materially impaired with no reasonable workaround.
  • Normal: limited defects, configuration questions, data corrections, training, and feature requests.
ServiceTechIQ is not an emergency communications channel. Fire, medical, security, or other emergencies must be reported through appropriate emergency and monitoring procedures.